I need help correcting my resume HELP!!!!?
SUMMARY OF QUALIFICATIONS High-energy professional with exceptional interpersonal and communication skills with an extensive background in the following broad-based competencies: SALES REPRESENTATIVE GENERAL MANAGER TELEMARKETIG CUSTOMER SERVICE RECEPCIONIST INVENTORY (Mexico) ï‚§Excellent qualifications in customer service with a comprehensive knowledge of management, team building, problem solving and project execution. ï‚§Self-motivated and proactive committed individual who works not only highly efficient on a team environment but also independently. PROFESSIONAL EXPERIENCE Hotel Valeria and Rumors Bar, Tepic Nayarit Mexico 02/13/08 â€“ 12/28/10 General Manager â€¢Created and put together the â€œRumors Bar" project. â€¢ Designed and built the bar area including the interior design. â€¢Supervised and tutored 4 associates. â€¢Increased sales and gain name recognition. â€¢Participated and worked on the Valeria Hotel inauguration. â€¢ Increased clientele with the creation of â€œRumors Barâ€ placing the hotel on the competing arena. â€¢Assisted the Front desk position / receptionist. Casa Nayarit, Non-profit Org. Santa Ana, CA 08/20/07 â€“ 02/10/08 Director â€¢Fund raised Money to support Nayarit immigrants community projects. â€¢Promoted our culture and traditions in Southern California. â€¢Organized multicultural festivals and participated on local community parades. â€¢Motivated and encouraged teens peers on the basis of success and social responsibility. â€¢Built public relations. â€¢Leadership Education and training. â€¢Learned to work and live cooperatively with others. Building Dreams Investments Inc. Duarte 2007-2008 Manager Assistant â€¢Front desk receptionist â€¢Customer Service â€¢Real estate telemarketing â€¢Loan coordinating â€¢Organized files, data entry, and client billing. E.R. Auto Insurance & Profesional services Azusa 2003-2006 Sales Representative â€¢Customer Service â€¢Increased sales â€¢Front Desk Receptionist. â€¢Filling INS applications for clients. â€¢Organized files, and data entry. Pasadena Travel & Tours Azusa California 1999-2003 Sales Representative â€¢Customer Service â€¢Increased sales â€¢Front Desk Receptionist â€¢Booking flight reservations â€¢Data entry. Education: Gladstone High School West Covina CA Diploma Citrus Community College Glendora, California General classes Special Courses ï‚§Real Estate courses. ï‚§Motivation and improvement (IMELE) ï‚§Loan processing courses. Languages: ï‚§Fluent in English and Spanish.
Etiquette - 2 Answers
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Nice qualifications! Make sure you have a nice format when you print it out. Overall I just have a few suggestions: -At the top, after Telemarketing Customer Service, you should change the "Recepcionist to Receptionist" -Keep your capitalization consistent. For example, Pasadena Travel & Tours Azusa California 1999-2003 Sales Representative â€¢ Customer Service â€¢ Increased sales --------> Increased Sales â€¢ Front Desk Receptionist â€¢ Booking flight reservations -------> Booking Flight Reservations â€¢ Data entry. ------> Data Entry Also, if you're putting everything into past tense, keep it consistent throughout the whole resume. For example: Increased Sales, Booked Flight Reservations, etc. Good Luck!
When I was laid off a few years ago the company sent us to a place that helped us refine our resumes and interviewing skills. One of the things they told me to do with my resume was to make the first paragraph a summary of my skills and qualifications. For you it might read something like; PROFESSIONAL SUMMARY Twelve years experience working in retail and service industries. Seven years as a sales and customer service rep and five years as Director and General Manager. Excellent qualifications in customer service with a comprehensive knowledge of management, team building, problem solving and project execution. Self-motivated and proactive committed individual who works not only highly efficient on a team environment but also independently. Then put in several bullets listing your specific skills such as computer programs that you're proficient in, those Special Courses and Language skills, any licenses or certifications that you have and things like that. SKILLS AND ACHIEVEMENTS All important skill should be right at the top of the resume where people see it. This is not the place to put things like people skills or things like that. PROFESSIONAL EXPERIENCE In your work history after your job title put 1-2 sentences that describe very briefly who the company is and what you did there. Hotel Valeria and Rumors Bar, Tepic Nayarit Mexico 02/13/08 â€“ 12/28/10 General Manager 5 star, Oceanside resort which caters to the single professional on holiday. I spearheaded the team which designed the interior and set up the very successful inauguration of the resort. Also you have to many bullets on them. Stick with 2-3, 4 at the most and make them count. It is better if they are quantifiable. Such as; â€¢ Created and put together the â€œRumors Bar" project which resulted in 3 new locations opening up in a 12 month period. â€¢ Worked on fund raising to earn money to support Nayarit immigrants community projects and raised 15% more money than in previous years. â€¢ Headed up a team which revised the Loan coordinating procedures which decreased the lead time on the paperwork from 4 days to 2 days. Do you see what I mean? Having the numbers in the bullet makes it more meaningful and memorable to the person reading the resume. Most HR people will spend less than a minute looking at your resume so you want to hit the high points. Even if you don't have a number to put to the bullet it's best to explain what you did a bit more, such as; * Designed all large windows using color as primary focus. * Organized floor displays to maximize space and call attention to latest merchandise. * Utilized strong interpersonal and communications skills to serve customers; received employee of the month award twice. Your bullet points can be a bit more wordy if you have fewer of them and it will be more effective. Things like "Built Public Relations" doesn't mean much unless you put some specifics with it. What did you do to build PR and what was the result?